THE FOLLOWING DESCRIBES THE TERMS ON WHICH LG,  LLC.
OFFERS ITEMS FOR PURCHASE OR BID

1. 100% Satisfaction Guarantee,  30 Day Inspection period and 1 Year Limited Warranty .  For goods sold and shipped within the USA LG, LLC provides a 30-day inspection period from the date of shipping in which the customer may notify LG, LLC of any defects or shipping damages. We offer a 100% Satisfaction Guarantee.  If the customer is dissatisfied with the product  it may be returned if  LG, LLC is notified within 30 days from date shipped.   Exception, LG, LLC will not accept  any item for return or refund  that is a special order, rings that LG, LLC sizes for the customer, "Mother’s Rings" where a LG, LLC jeweler sets the gemstones for the customer, or any item that is deliberately damaged to avoid the restocking charge. Shipping and handling fees are not refundable.   A restocking fee of $5.00 or 15% which ever is greater will be applied on all return items unless a defective item cannot be replaced.  1 Year Limited Warranty. In addition to the inspection period LG, LLC will warranty our jewelry items against defects in material and workmanship for a period of one year from date of purchase.   No other warrantee or guarantee is expressed or implied.   Flawless gemstones are extremely rare in nature. Nearly all natural Gemstones will have some varying degree of flaws ranging from microscopic to noticeable with the naked eye. Generally a flaw in a gem stone is not considered a defect unless the ad states the item is flawless.  The buyer shall bear the shipping cost and liability of goods returned to us.    LG, LLC will not accept any returns without an RMA number. To obtain a return authorization number, contact us by the methods described under the contact section of this agreement. All returned goods must have the RMA number clearly visible on the outside of the package. The package must be shipped to us within 5 days of the RMA being issued.  The customer must include a note inside the package with the RMA#, the contact information and description of request. A package that arrives without an RMA # or that is returned to a location other than the address listed below can be refused. If you breach this agreement or the terms of sale you will forfeit  your right to return any item.  All packages must be returned to the LG, LLC home office regardless of their shipping origin.  All sales and shipments out side of the USA are final and can not be returned for a refund.  We reserve the right to refuse returned merchandise form anyone who abuses this policy with excessive returned goods.
   
   Return Address:
   LG Gems
   1794 Marshell Rd.
   Wetumpka, AL 36093
   
    
2. Contact and Communications.
   Email is an easy and convenient means in which to contact LG, LLC. However, it is not a reliable means of communications and it should never be assumed that any email the customer sends to LG, LLC has reached its intended destination, unless he/she receives a clear response regarding each individual email that he/she has sent to LG, LLC. Many emails that LG, LLC sends or responds to are often rejected by the host system for various reasons. Therefore, it is imperative that the customer contact LG, LLC by way of FAX or telephone for all concerns or inquiries that require immediate attention. Our company attempts to answer all email that we receive with in 2 business days. LG, LLC normally does not answer email on weekends, holidays or after normal business hours. If the customer does not get a response from LG, LLC within 2 business days of his/her initial contact attempt then he/she should assume that the email has failed. If a customer’s inquiry is of a nature that needs immediate attention, or the email has failed, he/she should promptly contact us by phone, FAX, U.S. Mail, or other mail carrier. For any form of time sensitive request, such as but not limited to, return authorization or refunds, we will extend the time period by two days when email fails where the customer must contact us phone or use snail mail. If you use U.S. Mail, or other carrier, the postmarked date will be considered the contact date.
   
   Our main email address is: service@lg-gems.com
   
   Phone 334-567-2300. Monday - Friday from 8:00AM to 4:30PM Central Time
   
   FAX  (334)567-2780 (Fax is available at all times)
   
   Mailing Address:
   LG, LLC
   1794 Marshell Rd
   Wetumpka, AL 36093
   
    
3. Bidding and Buying.
   Customers are obligated to complete the transaction with LG, LLC if he/she purchases an item through one of LG, LLC’s fixed price formats or if they are the highest bidder, as described below. If you the highest bidder at the end of an auction (meeting the applicable minimum bid or reserve requirements) and the bid is accepted by LG, LLC, you are obligated to complete the transaction with us. By bidding on an item you consent to be bound by this agreement and the conditions of sale included in the item's description so long as those conditions of sale are not in violation of the auction company's rules or unlawful. Bids are not retractable excluding exceptional circumstances including, but not limited to, a material change in the products description after you bid, or a clear typographical error is made.
   
    
4. Payment.
   The customer agrees to pay LG, LLC  in full for sold items and the applicable shipping and handling fees within seven days of the closing of an auction or sale date. Accounts that are more than seven days past due may be considered a breach of this agreement.  It is the buyer’s responsibility to get his/her payment to LG, LLC  correctly. LG, LLC  will send an email when the customer’s payment is posted. The customer should not assume that his/her payment has reached us until he/she receives valid conformation. If a customer does not receive a conformation by email in the expected time, please contact us.  If paying by electronic means such as Paypal or credit card, we will only be able to ship to the verified billing address on file with that company.   Also if paying by credit card you may be required to provide a FAX copy of your photo ID and credit card.  Payments by check are held 15 days to clear our bank before shipping.
   
    
5. Over payment.
   Sending the proper payment is the buyer’s responsibility. In the event the buyer over pays through no fault of LG, LLC , we will first attempt to apply the over payment to any unpaid balances that may be due. If no other balances are due we will refund the over payment as follows; If payment was made by electronic means such as credit card, we will credit the amount of the over payment less any fees that LG, LLC  is charged by the processor and an additional $2.00 handling fee. If the over payment was made by check or money order, we will issue a check for the full amount of the over payment less a $2.00 handling fee.
   
    
6. Pictures appearance, perception, and glare.
   LG, LLC attempts to display pictures that represent the most typical specimen of our merchandise. Many natural gemstones are unique with patterns and shade and may vary considerably, although they will be of the same grade and value. Our pictures are taken from different angles and distances in order to show the optimal view and are not to scale. Due to the many different sizes of monitors and their possible display resolutions, it is not possible to accurately determine the size of any object in any picture. LG, LLC  specifies the sizes, weights, and dimensions for most of our products. Customers should rely on the written text in the description to judge the correct size of any product. It is also difficult to display the exact color of an item due to variations in computer monitors. The standard weight measurement for gemstones is in Carats (cts) and the standard dimension measurements are in Millimeters (mm). It is recommended that the customer becomes familiar with these standard jewelry measurement units to accurately determine the specifications of the merchandise LG, LLC  offers.
   
    
7. Liability Limit.
   LG, LLC is not responsible for the use or misuse of any of our products. Our maximum liability will not be greater than the actual amount paid for the item, plus the normal shipping and handling fees.
   
    
8. Errors and omissions.
   In the event of a material error or omission in the description of any item the buyer may cancel the transaction and is entitled to a 100% refund of the amount paid for the item plus any shipping and handling paid to LG, LLC . The buyer will also be entitled to free priority shipping on their next purchase. If an error occurs in the starting bid price of any auction item, we may cancel the auction before or after the auction closes with out remedy to the buyer other than a complete refund of any money paid. The buyer is not entitled to any other remedy other than described here.
   
    
9. No longer available or out of stock items.
   In the rare event that any item is temporarily out of stock we may delay shipment of up to ten business days. If an item is unavailable for more than ten business days, or becomes lost, damaged, or any reason that prevents us from delivering the item, the buyer upon request is entitled to a 100% refund of all money paid for the item and shipping plus the buyer will be entitled to free standard shipping on the next purchase.  The buyer is not entitled to any other remedy other than described here.
   
    
10. Payments by Credit Card.
    LG, LLC will accept credit cards for payment as cash. In order to reduce credit card fraud, we reserve the right to require identification of card holder.  In some cases we may require a FAX copy of your credit card and Drivers license. We will require FAX copies if your shipping address is other than your verified billing address.  We reserve the right to decline any credit card that doesn't meet our internal policies.  The buyer agrees not to process any charge backs for any charge that the buyer had authorized. LG, LLC will credit your credit card for any items returned for refund or any items lost in shipping that comply with the terms of this agreement. If this provision is breached and a charge back is processed in violation of this agreement, LG, LLC may charge your card for the amount of the charge back, all bank fees, and charge back fees. Buyer agrees to waive the tracking number and proof of delivery required by credit card companies unless buyers selects and pays for UPS, Federal Express or Express Mail shipping in the USA.  No proof of delivery or tracking is available out side of the USA.  Our maximum liability for lost goods out side of the USA will not be greater than the maximum insurable amount allowed by the carrier, to some countries that limit may be as low as $40.00 US.  Payments by this method must select either Express Mail or the appropriate Federal Express method.
    
     
11. Electronic Payment, Paypal  and Bid Pay.
    We will accept these forms of payment as cash. We reserve the right to decline any electronic payment that doesn't meet our internal policies.  Most electronic payment companies restrict us to ship only to the verified address on file with that company.   In these cases we may refuse to ship to any other address.  The buyer agrees not to process any charge backs for any payment that the buyer had authorized. LG, LLC will credit the account from which the payment was sent for any items returned for refund or any items lost in shipping that comply with the terms of this agreement.  Buyer agrees to waive the tracking number and proof of delivery required by applicable companies unless buyers selects and pays for UPS, Federal Express or Express Mail shipping in the USA.  No proof of delivery or tracking is available out side of the USA.  Our maximum liability for lost goods out side of the USA will not be greater than the maximum insurable amount allowed by the carrier, to some countries that limit may be as low as $40.00 US. Payments by this method must select a Either Express Mail or the appropriate Federal Express method.
    
     
12. Foreign Checks and Money Orders.
    We do not accept checks and money orders that are not drawn on a US bank in US dollars.   Exception for Canadian Postal money orders that are in US dollars.  If we receive a foreign check or money order, we may at our discretion notify the sender and request a new form of payment or we may deposit the item in our bank and add a $15.00 processing fee to your account which must be paid before the item is shipped.
    
     
13. Breach.
    Without limiting other remedies, we may immediately issue a warning; we may terminate your transaction and refuse to provide any services to you; you may forfeit any and all rights for an exchange or refund for any reason including items lost in the mail and any undelivered goods:  (a)  if you breach this Agreement or the documents it incorporates by reference;  (b) if you fail to pay in full within 7 days of the close of the auction or purchase date for all items; or  (c)  if you damage LG, LLC by leaving harmful or negative comments that are false or unsubstantiated in any public forum of any Internet auction or on-line store; or (d) You fail to contact us by the methods described in the "Contact and Communications" section of this document and give us an opportunity to correct the problem before leaving harmful or negative comments that are in any public forum of any Internet auction or on line store.
    
     
14. Litigation.
    Any legal controversy or legal clam arising out of or relating to this Agreement, our services or products shall be resolved in the jurisdiction of LG, LLC's home office in Elmore County, Alabama. By making a purchase with LG, LLC, buyer agrees to submit to the jurisdiction of Elmore County, Alabama, and specifically waives any defense of lack of personal jurisdiction. LG, LLC further sets the sum of $1,500.00 as liquidated damages for breach of this agreement as set out in paragraphs 7, 8 and 15, above, a reasonable attorney's fee, and the sum of $500.00 as liquidated damages for breach of this agreement regarding charge backs as set out in paragraphs 12 and 13 above. In the event the court rules against LG, LLC, we will pay the judgment within 30 days unless an appeal is filed. In the event the court rules in favor of LG, LLC, we may charge the judgment to the customer's credit card on file unless appeal is filed and appeal bond posted. Access to LG, LLC through the Internet shall not be construed as LG, LLC’s purposeful availment of the privileges or benefits of doing business in any state or legal jurisdiction other than the State of Alabama. This Agreement shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to it’s conflicts or choice of laws principles. In any legal action arising out of or relating to this Agreement, our services or products, the Elmore County Court, State of Alabama, shall have sole and exclusive jurisdiction and venue, over such action, or if that court lacks subject matter jurisdiction, the United States District Court for the Middle District of Alabama, shall have sole and exclusive jurisdiction and venue over such action.
    
     
15. General.
    This Agreement shall be governed in all respects by the laws of the State of Alabama as such laws are applied to agreements entered into and to be performed entirely within Alabama between Alabama residents. We do not guarantee continuous, uninterrupted, or secure access to our services, and operation of our site may be interfered with by numerous factors outside of our control. If any provision of this Agreement is held to be invalid or not enforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that this Agreement and all incorporated agreements may be automatically assigned by LG, LLC, in our sole discretion, to a third party in the event of a merger or acquisition. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope, or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches by others.
    
     
16. Reserve The right To Restrict Access or cancel auction.
    We reserve the right to restrict access to any of our Internet sites and auctions.    We have the right to block or other wise refuse service to any one that has breached this agreement.  If we send notice in any form or we add any name to a blocked bidder list on any site, the Buyer is considered banned from any further transaction with LG, LLC regardless of any alias used. We reserve the right to cancel any and all bids and cancel any auction before it closes for any reason.
    
     
17. Diamond Color, Gemstone Weights and Dimensions, Gold and Silver  weights, and Ring Sizes may be approximate and have a tolerance range with which   may vary. Please see the link below;
    Weight and Size Tolerance Table
    
     
18. Gemstones may be treated. All Pearls are Cultured or Fresh Water unless otherwise stated. Please see link below;
    Gemstone Treatments and Pearls
    
     
19. Shipping and Shipping Rates.
    Auction items can be combined for up to five days for the rates in our shipping table when registering on our web site. In addition you may combine auction items and items from our on line store at the same time for additional savings.   It is the responsibility of the buyer to combine the items and calculate the shipping. We do not combine items automatically.   However, after each auction closes, we will send you a notice with a custom link to register your item at our web site.  By following the instruction that will be provided, you will be able to combine multiple auctions on our web site and it will calculate the shipping discount correctly.  We will prepare a buyer's statement by request only.  The buyer's statement will list and group all of your items that are due with the shipping rates listed below.  Unless you use our web site to register your items and calculate your shipping you may be responsible for the full amount of shipping for each auction item. We can not ship FedEx to any US Post box.  If you do select FedEx with a US Post Box address, your item will be shipped by the equivalent USPO means. For all foreign shipments the buyer is responsible for any and all taxes and tariffs and they are usually collected COD by the carrier.  If you require tracking or proof of delivery then you must select FedEx or Express Mail for you carrier.  If  you choose 1st class mail or Priority mail you will waive tracking and proof of delivery.   All shipment over $100.00 or any item paid by electronic means must be shipped by FedEx or Express Mail. See the shipping rate table for complete details. Click here for Shipping rates table
    
     
20. Lost Shipment Policy.
    LG, LLC  will insure all shipment.  Shipment within the USA are insured 100%.  Shipment out side the USA may not be insured for the full amount, they will only be insured to the maximum amount allowed by the carrier. In some case it is as low as $40.00.  To claim a lost shipment for US Mail inside the USA you must notify us no sooner then 20 days and no latter then 40 days past the shipping date.   For lost mail out side the USA you must notify us no sooner then 45 days and no later then 90 days past the shipping date.  Some foreign countries may hold packages up to 6 weeks to clear customs.  For packages shipped US Express Mail or by Federal Express, you must notify us of lost no sooner then 3 days and no later then 10 days past the shipping date.   In addition to notifying us you must complete a "U.S. Postal Lost Mail Claim Form" (PS1000) which can be obtained at any U.S. Post Office or by request we can attempt to mail one to you. We will replace the items loss upon receipt of the properly completed PS1000.   For any item that can not be replaced a 100% refund will be issued.
    
     
21. Refund Policy.
    All returned items must be in original condition with all of the original packing materials.  All certified items must be returned with the original Certification card.  The normal processing time for refunds is 30 days.  At certain busy times   it can be as long as 6 weeks or more.  Please be patient as we process your refund.  If this processing time presents a hardship for you, please contact us and we will attempt to expedite your refund.
    
     
22. Certified and Laboratory graded Gems and Jewelry
    LG, LLC sells many items that have been graded and or appraised by third party Gem Laboratories. These items will state they are Certified and will be pictured with the Laboratory Certificate. The original Laboratory Certificate will be shipped with the item.   LG, LLC has no control over how these items are appraised or graded.   Different Gem Laboratories may have different standard of how they grade gems.  If you disagree with a certified Laboratory Report, you may send the item back to the original Gem Laboratory with a copy of their certificate to be re examined.  If they determine that a made a material error was made,  you may return the item to LG, LLC for a full refund of the purchase price, the shipping fee that you paid us and the fee you paid the Gem Laboratory up to $100.00.  Please note, few gemstones are truly flawless and certain types of gemstones such as Emeralds will normally have some flaws.   But this does not necessarily reduce the value.  Other gems like Diamonds are graded indicating their clarity and color.  All of these factors are considered by the Gem Labs when grading and appraising the gem.  Imperfections  present when the gem was graded is not grounds to avoid  the restocking fee.  For example a Diamond graded as I-3 would have eye visible flaws.  While it could be returned for a refund , it would be subject to a 15% restocking fee provided it meets the criteria in paragraph 1.
    
     
23. Grading Gemstones in General
    LG, LLC attempts to grade and describe non certified gems to the best of our ability.  Over 99% of our customers are satisfied with our grading.  If you receive a gem from us and feel it was not graded properly or not what you had in mind, please contact us and we will make every reasonable effort to replace it to fit your needs.