LG
Gems
Return Policy
Satisfaction Guaranteed
30 Day Inspection Period
It is our mission to
serve every customer to the best of our ability. This
is our only business and we count on repeat customers. If you
have a problem, please E-mail us and be assured that we will
do every thing we can to correct the problem as soon as
possible.
100% Satisfaction Guarantee, 30 Day
Inspection period and 1 Year Limited Warranty . For goods
sold and shipped within the USA LG Gems provides a 30-day
inspection period from the date of shipping in which the
customer may notify LG Gems of any defects or shipping
damages. We offer a 100% Satisfaction Guarantee. If the
customer is dissatisfied with the product it may be returned
if LG Gems is notified within 30 days from date shipped.
Exception, LG Gems will not accept any item for return or
refund that is a special order, rings that LG Gems sizes for
the customer, "Mother’s Rings" where a LG Gems jeweler sets
the gemstones for the customer, or any item that is
deliberately damaged to avoid the restocking charge. Shipping
and handling fees are not refundable. A restocking fee of
$5.00 , 15% of the sale or our actual shipping cost plus 5% which ever is greater will be applied on all
return items unless a defective item cannot be replaced.
1 Year Limited Warranty. In addition to the
inspection period LG Gems will warranty our jewelry items
against defects in material and workmanship for a period of
one year from date of purchase. No other warrantee or
guarantee is expressed or implied. Flawless gemstones are
extremely rare in nature. Nearly all natural Gemstones will
have some varying degree of flaws ranging from microscopic to
noticeable with the naked eye. Generally a flaw in a gem stone
is not considered a defect unless the ad states the item is
flawless. The buyer shall bear the shipping cost and
liability of goods returned to us. LG Gems will not accept
any returns without an RMA number. To obtain a return
authorization number, contact us by the methods described
under the contact section of this agreement. All returned
goods must have the RMA number clearly visible on the outside
of the package. The package must be shipped to us within 5
days of the RMA being issued. The customer must include a
note inside the package with the RMA#, the contact information
and description of request. A package that arrives without an
RMA # or that is returned to a location other than the address
listed below can be refused. If you breach this agreement or
the terms of sale you will forfeit your right to return any
item. All packages must be returned to the LG Gems home
office regardless of their shipping origin. All sales and
shipments out side of the USA are final and can not be
returned for a refund. We reserve the right to refuse
returned merchandise form anyone who abuses this policy with
excessive returned goods.
Refund Policy.
All returned items must be in original condition with all of
the original packing materials. All certified items must be
returned with the original Certification card. The normal
processing time for refunds is 30 days. At certain busy times
it can be as long as 6 weeks or more. Please be patient as
we process your refund. If this processing time presents a
hardship for you, please contact us and we will attempt to
expedite your refund.
Please email
service@lg-gems.com for return
authorization and instruction. Please see the
General
Terms of sale for more specific contact information.
All returns must include the auction number
or store order number and your return address.
We reserve the right to cancel this
guarantee to anyone who becomes abusive or who leaves us a
negative comment on any public forum before they make every
attempt to contact us by email or by phone and give us a
chance to resolve the complaint. We answer email on normal
business days from 8:00 AM to 5:00 PM. If you do not receive a
response in three business days please call the number below.
Please read the General
Terms of sale which supersedes this document.
Please note that using email to communicate
maybe convenient but it is far from perfect with many emails
never being received. There are many problems with the
Internet that may keep us from getting your email or you from
getting ours. Routing, outages, down servers and viruses to
list a few. For this reason we list our phone number below.
Please try email first, if no response please call. We answer
every communication we receive.
1 Year
Warranty. Please the Terms of sale.
Return all items to:
LG Gems
1794 Marshell Rd.
Wetumpka, AL 36093
