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Fine Gold and Sterling Silver Gemstone Jewelry, Loose Gemstones, Gold and Silver Settings and Chains

Our highly experienced staff has filled over a hundred thousand Internet orders since 1999

 

LG Gems
Return Policy

Satisfaction Guaranteed
30 Day Inspection Period
It is our mission to serve every customer to the best of our ability. This is our only business and we count on repeat customers. If you have a problem, please E-mail us and be assured that we will do every thing we can to correct the problem as soon as possible.

100% Satisfaction Guarantee,  30 Day Inspection period and 1 Year Limited Warranty .  For goods sold and shipped within the USA LG Gems provides a 30-day inspection period from the date of shipping in which the customer may notify LG Gems of any defects or shipping damages. We offer a 100% Satisfaction Guarantee.  If the customer is dissatisfied with the product  it may be returned if  LG Gems is notified within 30 days from date shipped.   Exception, LG Gems will not accept  any item for return or refund  that is a special order, rings that LG Gems sizes for the customer, "Motherís Rings" where a LG Gems jeweler sets the gemstones for the customer, or any item that is deliberately damaged to avoid the restocking charge. Shipping and handling fees are not refundable.  A restocking fee of $5.00 , 15% of the sale or our actual shipping cost plus 5% which ever is greater will be applied on all return items unless a defective item cannot be replaced.  1 Year Limited Warranty. In addition to the inspection period LG Gems will warranty our jewelry items against defects in material and workmanship for a period of one year from date of purchase.   No other warrantee or guarantee is expressed or implied.   Flawless gemstones are extremely rare in nature. Nearly all natural Gemstones will have some varying degree of flaws ranging from microscopic to noticeable with the naked eye. Generally a flaw in a gem stone is not considered a defect unless the ad states the item is flawless.  The buyer shall bear the shipping cost and liability of goods returned to us.    LG Gems will not accept any returns without an RMA number. To obtain a return authorization number, contact us by the methods described under the contact section of this agreement. All returned goods must have the RMA number clearly visible on the outside of the package. The package must be shipped to us within 5 days of the RMA being issued.  The customer must include a note inside the package with the RMA#, the contact information and description of request. A package that arrives without an RMA # or that is returned to a location other than the address listed below can be refused. If you breach this agreement or the terms of sale you will forfeit  your right to return any item.  All packages must be returned to the LG Gems home office regardless of their shipping origin.  All sales and shipments out side of the USA are final and can not be returned for a refund.  We reserve the right to refuse returned merchandise form anyone who abuses this policy with excessive returned goods.
 

Refund Policy.
All returned items must be in original condition with all of the original packing materials.  All certified items must be returned with the original Certification card.  The normal processing time for refunds is 30 days.  At certain busy times   it can be as long as 6 weeks or more.  Please be patient as we process your refund.  If this processing time presents a hardship for you, please contact us and we will attempt to expedite your refund.

Please email service@lg-gems.com for return authorization and instruction.  Please see the General Terms of sale for more specific contact information.

All returns must include the auction number or store order number and your return address.

We reserve the right to cancel this guarantee to anyone who becomes abusive or who leaves us a negative comment on any public forum before they make every attempt to contact us by email or by phone and give us a chance to resolve the complaint. We answer email on normal business days from 8:00 AM to 5:00 PM. If you do not receive a response in three business days please call the number below.   Please read the General Terms of sale which supersedes this document.

Please note that using email to communicate maybe convenient but it is far from perfect with many emails never being received. There are many problems with the Internet that may keep us from getting your email or you from getting ours. Routing, outages, down servers and viruses to list a few. For this reason we list our phone number below. Please try email first, if no response please call. We answer every communication we receive.

1 Year Warranty.  Please the Terms of sale.

Return all items to:

LG Gems
1794 Marshell Rd.
Wetumpka, AL 36093

 

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LG Gems
1794 Marshell Rd.
Wetumpka, AL 36093

Email

marshja5952@gmail.com

We accept Paypal
Acceptance Mark

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